Shipping FAQS

We offer FREE trackable international shipping

Standard Shipping Time

US and Canada:5 - 16 days*

Australia and New Zealand:7 - 19 days*

Europe**:9 - 17 days*

Latin America:10 - 25 days*

Africa**:10 - 25 days*

Other countries:14 - 30 days

Processing time

The order processing time might take up to 3 days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.

Delays

In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by customs that we can’t control. We seek your patience and understanding should this happen. In the event that your package goes missing or is denied by customs, we will extend a full credit refund.

Separate shipments

We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different warehouse locations. In this case, you will be provided with two or more tracking numbers.

Customs fees

In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

Unfortunately, Rowoo has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Track your order

Once you place your order, you'll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.

* Business days

** Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo, Belarus and some others. We are sorry for this temporary inconvenience.